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1712. Customer Service Officer

Step 1 of 8

12%

Application Form
Thank you for your interest in this position.

The information you are about to provide will be forwarded to our client for review. Please complete in as much detail as possible to give you the best chance at being shortlisted.

We appreciate the time you will take to complete this application. This application will take approx 15 mins to complete. This is a very important step in our recruitment process.

If you are unsuccessful in this process your information will be retained on our database for any future positions that may be suitable.

If you have any questions regarding this application please don’t hesitate to contact us via email jobs@gcr3.com.au
Name*
First Last
Suburb of Residence*
Estimated distance to travel from home to Dandenong VIC (where our client is currently located) I.e. 22kms*
Mobile*
Email*

Eligibility to work in Australia
To be eligible for full time permanent work in Australia you must hold an Australian or New Zealand citizenship
When it comes to your eligibility to be employed on a full-time permanent basis in Australia, which of the below statements best applies to you?*
- I am an Australian citizen and have full working rights in Australia.
- I am a Permanent Resident of Australia and have full working rights in Australia.
- I am a citizen of New Zealand and have full working rights in Australia.
- I hold an Australian Visa with working rights in Australia.
- None of the above options apply to me.
Please specify the details of your Visa below.

DRIVERS | Salary Expectation and Hours
What hours are/were you working in your current or most recent position?*
Below is the brief around working hours for the position. How do they work for you?*
8.30am to 4.30pm, Monday to Friday.
How important will the salary being offered for this position be to you?*
Please provide us with some details around your current salary package…..what is your approx current BASE salary not including super?*
Does your salary package include any of the below….if yes, please select all that apply*
- Car
- Phone
- Laptop | tablet
- Car Allowance
- Bonus | commission
- Other [please specify]
- None of the above apply
Other
Bonus | Commission [ please specify in more detail what that entailed]
What salary are you aiming to secure if successful in your application for this position? [you may choose more than one]*
- $50K – $55K + super
- $55K – $60K + super
- $60K – $65K + super
- $65K or higher + super

KNOW HOW | Position Experience
Q1. Thinking about your recent work history to date, have you had previous experience working in a position that involved you communicating directly with customers and providing customer service?*
Please select the answer that is most appropriate to you from the list below.
Please note you will also be asked to validate the answer you select below in the next question – by providing the details of the employment upon which your answer are based.
- Yes, I have worked in a call centre and/or office-based position that involved dealing with customers over the phone.
- Yes, I have worked in retail dealing with customers in person.
- Yes, I have worked in a fast food and/or hospitality environment dealing with customers.
- Yes, I have worked in another type of work environment that involved communicating directly with customers.
- None of the above statements apply to me.
Q2. To assist us in validating your answer to the question above, please provide the details of the employment upon which your answer were based – so that we can cross reference with your Resume. For example:*

2018 – Current, Crew Member, ABC Fast Food Company.
2017 – 2018, Customer Service, XYZ Retail Company.
Q3.Again, thinking about your work history, which of the statements below best describes the total amount of time you have spent working in a position that involved dealing directly with customers?*
- Less than 1 year
- 1 – 2 years
- 2 – 3 years
- 3 years or more
Q4. This position will involve liaising with customers over the phone or in person in relation to their orders for fencing. Customers will be calling to place orders, change orders, enquire about delivery times and stock availability etc.*

Given this, how would you rate your level of confidence, knowledge and skill when it comes to delivering exceptional customer service over the phone and/or in person?
- Low
- Below Average
- Average
- Above Average
- High
Q4a. In just a sentence or two, can you tell us why you gave yourself the above rating?*
Q5. Your administration skills and ability to take care with your work and pay close attention to detail will also be very important in this role. Same too will be your computer skills and ability to work with a range of different software packages.*

This will involve things like;
o Entering customer enquiries/leads into the appropriate data base
o Receiving sales orders from customers
o Raising and supplying quotes
o Providing sales support for the Sales Manager and Sales Team
o Co-ordinating the logistics for all goods being despatched
o Liaising with staff across the business to accurately convey and source information.
o Filing and retrieving files as required.
o Problem solving, dealing with and rectifying issues promptly.

Given this, how would you rate your level of confidence, know-how and skill when it comes to completing administrative tasks that require a very high level of Attention to Detail?
- Low
- Below Average
- Average
- Above Average
- High
Q5a. In just a sentence or two, can you tell us why you gave yourself the above rating?*
Q6. To be successful in this position you will need to develop a good knowledge of our product range. We will help you and support you with this. At Otter Fencing we stock a large and diverse range of fencing products that are used by our customers for a range of purposes. How would you rate your level of confidence and interest, when it comes to learning about our products?*

How would you rate your level of confidence and interest, when it comes to learning about our products?
- Low
- Below Average
- Average
- Above Average
- High
Q6a. In just a sentence or two, can you tell us why you gave yourself the above rating?*

Brief Resume Summary – Current Work History
Please complete the below information for your current or most recent position held.
Start date*

Day
Month
Year
Finish date

Day
Month
Year
Time spent in role*
Position held*
Company*
Where is this company based?*
What is this company's core business focus?*
Number of employees*
Please list your reasons for leaving*
- Currently still employed
- Resignation
- Retrenchment
- Dismissal
- Other: please specify
Other: Please specify*
Comments: Reason for leaving

In a sentence or two please describe why you believe this role is a good fit for you*
CV upload*
Max. file size: 128 MB.

We are interested to learn how you came to apply for this position. Below is a list of the Ads we have placed for this position, please select the one that is applicable for your application.*
- Seek | CUSTOMER SERVICE Sub Category: CUSTOMER SERVICE – CALL CENTRE
- Facebook Advertising
- LinkedIn [Approached by GCR3]
- Indeed Ad
- Networking | Referral

Declaration and permission
1. All of the information that I have provided in this Application form is true and correct.
2. I understand that the information I have provided in this Application form may be passed on as part of my application.
3. I am aware that if any information provided by me is found to be false or misleading, this could result in the termination of my employment (if successful in my application) or the cessation in the processing of my application.
Declaration*
- I agree to the above declaration

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Don't wait for that dream job to come knocking on your door. Sign up today to 'The Hub' for your fortnightly dose of career advice, resources, tools, tips & our latest jobs - delivered directly to your inbox.